It also explains how to contact us to correct, update or delete any personal information provided to us, or make a complaint if you have concerns. We are compliant with the privacy principles of the country in which you reside and the country where your personal information is stored as to how those countries, they regulate how we collect, use, disclose, store and protect your personal information.
We will only collect and process personal information about you where we have a lawful basis to do so. Lawful basis includes consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you) and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling us to administer our business).
Collection of your personal information by third parties
What is personal information?
Personal information is defined as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
What personal information do we collect? Personal Data
Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to use our website and services.
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our website and services, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s camera, microphone, reminders, sensors, storage, phone book and contacts, biometric authentication, gallery and photos, media and storage and other features. If you wish to change our access or permissions, you may do so in your device’s settings. However, limiting our website and services to these features may result in certain features of our website and services not working.
Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
We may request to send you push notifications regarding your account or our website and services. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
Information from third parties, such as personal information, if you connect your account to the third party and grant our website and services permission to access this information.
Our website and services do not address anyone under the age of 18 (Children). Our website and services are intended for and directed to adults and we do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
Why do we collect your personal information?
We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to:
- supply you with the services
- supply you with tailored service offerings that may benefit you
- ensure your experience with us is a positive one
- notify you about our new service or product offerings, discounts, promotions or upcoming events
Personal information collected or received by us will only be used for the stated purpose for which it was provided. When you access our website and services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. When do we disclose your personal information?
- for the purpose it was collected
- if we sell all or part of our business and the purchaser also requires your personal information
- to prevent actual or potential fraud or illegal activity
- if we are required to do so by law
If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the laws that apply to personal information in that country.
When and how do we collect your personal information?
We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information).
What if you don’t want us to collect your personal information?
You are not obligated to provide us with your personal information. You may choose whether you receive communications from us. Whilst it is your choice not to provide your personal information to us this may impede our ability to provide you with all of the functionality of our services.
What if you don’t want to receive further communications from us?
Should you wish to remove yourself from our contact database you may do so at any time by contacting our Privacy Officer via our website.
How can I access, correct and/or update personal information you have collected?
At any time, you may contact our Privacy Officer and request your personal information be modified. We will make all efforts to correct data once we have proved your identity. We will deal with all requests for access to personal information as quickly as possible, but no later than 30 calendar days from the date of your request (unless any complexities arise). Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We will provide you your personal information in a structured, commonly used, machine-readable format. In some cases, we will refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful; have an unreasonable impact on other people’s privacy; prejudice an investigation of unlawful activity; reveal our intentions in relation to negotiations with you so as to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body. We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. Further, we will refuse access where your request is frivolous or vexatious, and where we reasonably believe that:
- giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
- unlawful activity, or misconduct of a serious nature, is being or may be engaged in against us and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.
How do we store and protect your personal information?
Whenever you use our website and services, in a case of an error we collect data and information (through third party products) called Log Data. This Log Data may include information such as your device, Internet Protocol address, device name, operating system version, the configuration of the app when utilizing our website and services, the time and date of your use of our website and services and other statistics.
We may transfer data out of Australia or the place our servers are located that host our website, including all personal information, to our hosting service providers and data centres located overseas. You hereby expressly and voluntarily grant your informed consent to such transfers.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
California Privacy Rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with the Application, you have the right to request removal of unwanted data that you publicly post on the Application. To request removal of such data please contact us via and confirm the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Application, but please be aware that the data may not be completely or comprehensively removed from our systems.